ATTENTION: All Adobe software purchased from BMI removed on August 1st, 2017
Frequently Asked Questions regarding Adobe software removal
Why was this done?
The strategy for BMI to purchase an Adobe site license, and manage these licenses has not proven to be cost effective in the long run. Therefore, BMI will not be renewing our Adobe agreement in June 2017. In preparation of our agreement ending in FY17, we removed all expired \ invalid installs of Adobe Acrobat Pro. Other Adobe software were removed on August 1st.
Are all Adobe licenses affected?
Only those Adobe licenses purchased from BMI and other educational institutions (e.g. University of Cincinnati) are affected by this removal.
If your Adobe license was purchased from an outside vendor (like Zones), then it is not affected by this removal.
Licenses for which you pay an annual subscription fee are not affected by this removal.
Will all Adobe software purchased from BMI be removed?
Yes, all Adobe software (Acrobat Pro, Acrobat Standard, Photoshop Elements) that was purchased from BMI will be removed on August 1st, 2017.
How do I know if my Adobe license will be removed on Aug 1?
For stepwise instructions on how to identify your BMI issued Adobe license, please click here
What do I do if the license I purchased from Zones does not show as being installed?
Please call the Service Desk at x64100, provide proof of purchase, and ask for the software to be installed on your asset tag.
What is the life of my valid license?
All valid licenses of Adobe software (Acrobat Pro, Acrobat Standard, and Photoshop Elements) purchased from BMI are valid thru the end of July, and will be removed on August 1st, 2017
Can a valid license be transferred to another computer?
A valid license can be transferred to another computer when the computer on which it is currently installed, is getting refreshed. Outside of refresh, a software license cannot be transferred. However, the valid license will be removed on August 1st, 2017.
At refresh, will my Adobe software license transfer to my new system?
If the license on your current computer is determined to be valid, then it will be transferred to your new computer. However, that valid license will be removed on August 1st, 2017
If the license on your current computer is determined to be expired, then it will not transfer to your new computer.
What if I need the software?
You will need to purchase a new license.
To purchase it, please request a quote from CHMC’s preferred software vendor Zones by sending an email to email@example.com . Upon receipt of the quote, you will need to process it just like any other quote, via a PO#.
Steps for installation of software purchased from Zones:
1. After placing an order for software, call the Service Desk at x64100
2. Provide your name, your network ID, PO#, software name, and the asset tag(s) on which the purchased software is to be installed
3. Ask the Service Desk agent for the ticket number, and note it down
4. The software is typically deployed and installed on the asset tag(s) within 7 business days
5. If the software is not installed within a week, please call the Service Desk at x64100, refer to the ticket number you had noted down, and ask for a status update
The above process may take up to 10 business days. So, please start the process ASAP.
Any other questions?
Please send an email to firstname.lastname@example.org
Adobe Acrobat Pro is NO LONGER issued by BMI. However, the software may be purchased through CCHMC's preferred software reseller Zones.
Requirements for submitting applications to Grants.gov
To submit applications to Grants.gov, you do NOT need to purchase Acrobat Standard or Acrobat Professional. For more information, please visit Grants.gov workspace