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Frequently Asked Questions

Who can use BMI's services and resources?

All Cincinnati Children's and UC College of Medicine researchers.

My files have been migrated to RDS. How do I re-map my G: and H: drives?

See our detailed instructions for Windows and Mac OS X users.

I accidentally deleted my data on RDS. How can I get it back?

See our instructions for Windows and Mac OS X users.

How do I access InfoPath 2007?

First, you need to install the Citrix client if it is not on your computer already. Then you need to configure it. See our InfoPath/SharePoint page for detailed instructions.

How do I monitor usage load on the clusters?

See our Ganglia pages for the external cluster.

How do I access the Linux servers from outside the Cincinnati Children's network?

To access DMZ servers, use SSH and your LDAP user name/password to log in to our gateway server, To access internal servers, you need a Cincinnati Children's VPN account.

Is there a GUI alternative for submitting batch jobs?

Yes. See our page about running software the easy way.