New Project Requests

For research projects that require clinical data or interface with clinical systems, please complete an online project request form (available on the Cincinnati Children's network only).

For all other research-related requests (e.g., SharePoint sites, stand-alone electronic studies, data storage), email the BMI Help Desk by submitting the form on the left.

Learn more about how project requests are processed.

Password changes

You can change the following passwords online:

• Cluster, wiki, calendar, web servers
• BMI Linux desktops, bullpen, internal Citrix servers
• Cincinnati Children's network, GroupWise email

For all other password change requests, send an email to the BMI Help Desk using the form on the left.

Windows and Mac desktop support

For immediate desktop support with Windows and Mac, call the Cincinnati Children's Service Desk, 513-636-4100, or the UCit Help Desk, 513-556-HELP. See also the following CenterLink pages (available on the Cincinnati Children's network only):

• PC Basics
• Mac Basics

User groups/workshops

Learn more about the following user groups and workshops sponsored by BMI:

• Cluster User Group
• CERF ELN User Workshops
• CCRF Application Specialists

Popular help documentation

• Managing Permissions
• Mapping Drives (Shared Folders) on Windows
• Mapping Drives (Shared Folders) on Mac OS X
• Restoring RDS Files on Windows
• Restoring RDS Files on Mac OS X
• Purchasing and installing SAS/JMP/JMP Genomics
• SharePoint User Guide
• Getting Started with InfoPath 2007
• InfoPath 2007 Advanced User Guide

Frequently asked questions

Who can use BMI's services and resources?

All Cincinnati Children's and UC College of Medicine researchers.

My files have been migrated to RDS. How do I re-map my G: and H: drives?

See our detailed instructions for Windows and Mac OS X users.

I accidentally deleted my data on RDS. How can I get it back?

See our instructions for Windows and Mac OS X users.

How do I access InfoPath 2007?

First, you need to install the Citrix client if it is not on your computer already. Then you need to configure it. See our InfoPath/SharePoint page for detailed instructions.

How do I monitor usage load on the clusters?

See our Ganglia pages for the external cluster.

How do I access the Linux servers from outside the Cincinnati Children's network?

To access DMZ servers, use SSH and your LDAP user name/password to log in to our gateway server, glucose.cchmc.org. To access internal servers, you need a Cincinnati Children's VPN account.

How do I submit batch jobs to the PBS queue?

See our Torque page.

Is there a GUI alternative for submitting batch jobs?

Yes. See our page about running software the easy way.