Help
Submit email to the BMI Help Desk and get other online help information.
Password changes
You can change the following passwords online:
- Cluster, wiki, calendar, web servers
- BMI Linux desktops, bullpen, internal Citrix servers
- Cincinnati Children's network, GroupWise email
For all other password change requests, send an email to the BMI Help Desk using the form on the left.
Windows and Mac desktop support
For immediate desktop support with Windows and Mac, call the Cincinnati Children's Service Desk, 513-636-4100, or the UCit Help Desk, 513-556-HELP. See also the following CenterLink pages (available on the Cincinnati Children's network only):
User groups/workshops
Learn more about the following user groups and workshops sponsored by BMI:
Email the BMI Help Desk
To submit a request to the BMI Help Desk, fill in the following information and click Submit:
Frequently asked questions
Who can use BMI's services and resources?
All Cincinnati Children's and UC College of Medicine researchers.
How do I access InfoPath 2007?
First, you need to install the Citrix client if it is not on your computer already. Then you need to configure it. See our InfoPath/SharePoint page for detailed instructions.
How do I monitor usage load on the clusters?
See our Ganglia pages for the internal cluster and external cluster.
How do I access the Linux servers from outside the Cincinnati Children's network?
To access DMZ servers, use SSH and your LDAP user name/password to log in to our gateway server, glucose.cchmc.org. To access internal servers, you need a Cincinnati Children's VPN account.
How do I submit batch jobs to the PBS queue?
See our Torque page.
Is there a GUI alternative for submitting batch jobs?
Yes. See our page about running software the easy way.
