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Help

Submit email to the BMI Help Desk and get other online help information.

Password changes

You can change the following passwords online:

For all other password change requests, send an email to the BMI Help Desk using the form on the left.

Windows and Mac desktop support

For immediate desktop support with Windows and Mac, call the Cincinnati Children's Service Desk, 513-636-4100, or the UCit Help Desk, 513-556-HELP. See also the following CenterLink pages (available on the Cincinnati Children's network only):

User groups/workshops

Learn more about the following user groups and workshops sponsored by BMI:

Popular help documentation

Email the BMI Help Desk - help@bmi.cchmc.org

To submit a request to the BMI Help Desk, send an email to help@bmi.cchmc.org, or fill in the following information and click Submit:

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Describe your need for assistance in as much detail as possible.

Frequently asked questions

Who can use BMI's services and resources?

All Cincinnati Children's and UC College of Medicine researchers.

My files have been migrated to RDS. How do I re-map my G: and H: drives?

See our detailed instructions for Windows and Mac OS X users.

I accidentally deleted my data on RDS. How can I get it back?

See our instructions for Windows and Mac OS X users.

How do I access InfoPath 2007?

First, you need to install the Citrix client if it is not on your computer already. Then you need to configure it. See our InfoPath/SharePoint page for detailed instructions.

How do I monitor usage load on the clusters?

See our Ganglia pages for the external cluster.

How do I access the Linux servers from outside the Cincinnati Children's network?

To access DMZ servers, use SSH and your LDAP user name/password to log in to our gateway server, glucose.cchmc.org. To access internal servers, you need a Cincinnati Children's VPN account.

How do I submit batch jobs to the PBS queue?

See our Torque page.

Is there a GUI alternative for submitting batch jobs?

Yes. See our page about running software the easy way.

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